FREQUENTLY ASKED QUESTIONS

We understand that you probably have a few questions you’d like to ask before booking your hot tub.

Here are some questions and answers to get you started:

WHERE CAN A HOT TUB GO?

Can the hot tubs go on grass?

Yes, our hot tubs can go on grass but only with our flooring which incurs an additional £20 charge and in the summer months only. Please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.

Can the hot tubs go on decking?

Yes, our hot tubs can go on decking. However, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.

Can the hot tubs go on patios?

Yes, our hot tubs are perfect for patios. Your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.

My garden is uneven, should I put something down to level it?

Both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.

Inflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.

Solid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.

WHAT DO I NEED?

Do I need an outside socket?

No you don’t need an ooutside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.

However because they’re made from thick cable to handle the power of the hot tub, the window will not be able to latch on them.

Do I need an outside tap?

No you don’t need an outside tap, as we carry various tap connectors on the van!

However, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.

Do I need a hose pipe?

No you don’t need a hose pipe, we carry several lengths of hose on the van.

I'd like to put the tub 30 metres from my house. Do I need to buy a longer hose?

No, there’s no need for you to buy a hose for this. We have hoses to cover that distance.

HOW DOES THIS WORK?

How many people fit in a hot tub?

Our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.

How long does it take to fill a hot tub?

This depends entirely on the water pressure at your property. Generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. We will start the filling process and leave you to finish filling and turn the tub on.

Are the hot tubs cleaned between hires?

Absolutely, yes. Each hot tub is deep cleaned and sanitised between hires. On delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. Each tub hire also includes a brand new filter.

Will I have to deal with chemicals?

Yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.

There is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.

How much water will the tub use?

Depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. You shouldn’t need to top up the level unless considerable splashing occurs.

Does the hot tub need plugging in the whole time?

Yes it does. The motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. The heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.

How much will the electricity cost, to run the hot tub?

Of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.

If you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.

Can you provide a gazebo with your hot tubs?

Yes we can provide a gazebo for an additional charge of £35.  These are the canopy only (without sides).

We can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.

You can upgrade to add LED strip lighting for £5, or a disco light with bluetooth speaker for just £10. Or both!

Does the hot tub come with a lid?

Yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.

The solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.

Do I need to empty the hot tub ready for collection?

No. When we arrive to collect the tub we need it plugged in and switched on so we can test everything. Also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. We use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.

WHAT ABOUT INSTALLATION?

How long does installation take?

It takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. Access restrictions can delay the process.

Are there any places you can't get to, to install the hot tubs?

The inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  If you’re hiring a gazebo too we need a clear area of 3 square metres.

The solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. We have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  Both are rolled into place and cannot be lifted or pushed up steep gradients. They both need a clear space of 3m x 2.5m to allow for steps and lid lifter.

Please see the short video below to get an idea of what access we need.

WHAT HAPPENS NEXT?

What do I need to prepare for my hot tub hire?

Prepare for your hot tub hire by reviewing our Hot Tubs Rock Terms & Conditions.  If you still have any questions, please contact us and we’d be happy to help.

Now you just need to decide whether to…

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