Fire & Ice Wellness

EXCELLENT - We bought a second-hand hot tub from Hot Tubs Rock a few years ago and use it for around nine months of the year at our holiday rental, The Riverside Retreat. Initially, we had lots of questions, but we’ve now learnt what we need to know and feel comfortable knowing that our hot tub is dependable and hasn't faltered once. Reliability is faultless and it has never let us down. We’re particularly glad we chose the two seater rather than a four seater; it has comfortably accommodated three adults and retains the heat exceptionally well. We have the winterisation and annual servicing carried out by Hot Tubs Rock. We’ve also learnt a lot about looking after a hot tub, including which products work best with the hard water in our area. Whenever we’ve needed advice, the team at Hot Tubs Rock have been incredibly helpful, without ever trying to push products or services on us – something we really appreciate. Overall... Excellent. And a very knowledgeable and helpful team, and we’re really pleased to have such a reliable local business that we can turn to when we need advice

Absolutely so pleased with our new hot tub. From our initial enquiry, no hassle sales calls, visit to showroom for wet test with great knowledge being provided- still no hard sale. Delivery was on time and both the installation guys were so professional and polite. Would not hesitate to recommend. Very honest and personal touch.

An excellent company to deal with. Bought our ailing, aged Jacuzzi back to life with minimum fuss. Very good people to deal with. No pressure to buy anything, took the time to find out what we actually needed, which was a repair of failed components. All working again. Happy days. Would recommend them to anyone 100%.

From start to finish they made this easy for us ( hot tub noobs). The team were professional, knowledgeable and genuinely lovely to deal with. Would highly recommend!

Great company to deal with. Angharad and her team will always go the extra mile to ensure customer satisfaction. We cannot thank her enough for our latest hot tub purchase.

We bought a quality Hot Tub from hot tubs rock in 2025. Great sales team, warm, friendly and sold us the right tub for our needs. I had a little difficulty in setting it up to its optimum performance and the team, without hesitation came around and sorted my problems out, (all self-inflicted) gave me lots of advice and even left a free servicing kit. Absolutely first-rate customer service. I can't recommend them highly enough.

Great service from Angharad and Joe - really take the time to help you understand all the options and make the right decisions. Installation was seamless and couldn’t be happier with the hot tub. 5* service and would highly recommend.

We first met Angharad and Joe at the Malvern summer show where they had their display of swim spas hot tubs etc , they made time to talk and answer all our questions evan though they were very busy with the amount of people there so we had all the answers we needed electricity supply, water usage, and the cost of the swim spa we would like , when we were ready we went to their lydney harbour show room in lydney Forest of Dean , we once again met Angharad and Joe and talked about what we decided we wanted the oasis swim spa , this is where we were most impressed Joe not only took us to see a recent installation they had done he also came to our hose to do a site evaluation of where we wanted it and the practicality of setting the pool in our garden on the same day , we paid a deposit and the pool was delivered and commissioned whithin 2weeks , we absolutely love the swim spa for relaxation and exercise whatever you want to do we also got Joe to install a air source heat pump to reduce the running cost which helps dramatically . We would highly recommend hot tubs rock , Angharad and Joe have a great business with a fantastic team including a very experienced crane operator, to install your pool or hot tub we have had an extremely pleasant experience purchasing our swim spa this company certainly know how to treat their customers, best wishes for the future trev Julie

Exceptional couple and cannot do enough. Incredible service from start to finish. Throughout, transparent communication and any questions I had were answered immediately. As a business owner, you appreciate dedication and support, and they give it and more. Thank you, I would not hesitate to recommend you.

What a great company, with amazing customer service and an awesome removal team. I can't thank them enough, dealing with a rather tricky situation, not only coming up with ideas, they went the extra mile for me to help and support. My hottub now has a new home, and the team were fab, doing everything they could to move the tub for me. Thank you so much. Highly recommend this lovely company.

Absolute pleasure to deal with. No pressure to buy and awesome people. The hot tub i bought is amazing and the service i received from them was just perfect. Would highly recommend this firm

A very good business to deal with. Products are exceptional, matched only by their customer service.

Great staff, knowledgeable and pleasant.

to truly unwind, and think more clearly about things. The company dealt with any queries I had quickly over the phone. Installation, and removal, also easy by a skilled and kind man. Will definitely use again.

Friendly people, very knowledgeable beautiful showroom would highly recommend

We hired a 6 person hot tub for our daughter’s birthday party. We can’t recommend the service, standards and customer experience enough. High quality, clean hot tub delivered in advance of birthday party with first class customer service from Dan who delivered and set up the hot tub with a strong focus on customer satisfaction. We will most certainly be using the service from Hot Tubs Rock again. Thanks Dan, superb job 👍

I bought my tub over 2 years ago from Hot Tubs Rock and it's been brilliant. Joe installed it and we have had no problems at all. Any supplies I need can be obtained from Angharad at the showroom. Great service and lovely staff.

Bought a hot tub when my husband was diagnosed with cancer and have nothing but praise for the whole hot tubs rock team... Purchase, installation and aftercare first rate! So pleased we found them at a local show and keep going back for all care needs

I have hired and bought a tub from Hot Tubs Rock over the last few years. The service is excellent. My latest hot tub hire was a solid tub which was fantastic! Currently dreaming of owning a swim spa!

We visited the showroom in Lydney and we're made to feel extremely welcome, even allowing for our young kids making a lot of noise and being highly excited. We haven't (yet) purchased a hot tub simply due to our current financials but it's in our future and we wouldn't go anywhere else as I have no doubt the service would be first rate given the detailed knowledge and clear passion they showed when we visited.

incredible service, friendly and reliable xx thank you

Fabulous place , lovely gifts , and the smell of the candles are incredible.. highly recommend…

Have popped in a few times to get products for our above ground pool and the staff have been nothing but polite and knowledgeable, the products I’ve ended up purchasing have worked exactly as they’ve said they would and very reasonably priced! Absolute cannot fault them! Wouldn’t hesitate in recommending them to anyone from above ground pools to hot tubs!! 10/10 thanks guys 🫶🏻🍔