Buying a hot tub, swim spa or sauna is a big decision, and it should be an exciting one.
At Hot Tubs Rock, we believe choosing your perfect spa should feel enjoyable, not overwhelming. That’s why we’ve built our business around honest advice, friendly service and ongoing support, helping customers across Gloucestershire, Herefordshire, Worcestershire and beyond create outdoor spaces they’ll love for years to come.
Whether you’re taking your first steps into hot tub ownership or investing in a luxury wellness space, we’re here to make the journey simple from your first visit to long after installation.
Our Story
Hot Tubs Rock began with a simple idea: people deserve better when buying a hot tub.
Too often, the experience can feel full of pressure, confusing technical jargon and promises that disappear once the sale is complete. We wanted to do things differently.
As a proudly independent, family-run business, we’ve always believed that looking after our customers comes first. That means taking the time to understand what you’re looking for, recommending products we’d happily have in our own homes and being there whenever you need us.
Over the years, we’ve grown from a small local business into one of the region’s leading hot tub and wellness specialists. While we’ve expanded our range to include swim spas, saunas, pergolas and cold therapy products, our approach has never changed.
When you buy from us, you’re not just buying a hot tub. You’re choosing a team that will support you every step of the way. Whether that’s helping you compare models in our showroom, arranging a smooth installation or answering questions years after your purchase, we’re only ever a phone call away.
Award-winning customer service
Honest, no-pressure advice
Carefully selected premium brands
Professional delivery and installation
Ongoing servicing and support
Hundreds of five-star customer reviews
Meet the Team (and friends)
10+
12 years of ‘Hot Tub happiness’
500+
Five-star reviews from happy customers
1,000+
Hot tubs, swim spas and wellness products installed
20+
Service Awards
Angharad
Angharad helps keep everything running smoothly and is dedicated to making every customer experience a positive one. From your first enquiry through to aftercare, she’s committed to ensuring every interaction is friendly, helpful and personal.
Shell
Shell plays an important role in supporting both our customers and the team behind the scenes, helping ensure everything runs as smoothly as possible from start to fini
Excellent
4.9
Vanessa B.
EXCELLENT - We bought a second-hand hot tub from Hot Tubs Rock a few years ago and use it for around nine months of the year at our holiday rental, The Riverside Retreat. Initially, we had lots of questions, but we’ve now learnt what we need to know and feel comfortable knowing that our hot tub is dependable and hasn't faltered once.
Reliability is faultless and it has never let us down. We’re particularly glad we chose the two seater rather than a four seater; it has comfortably accommodated three adults and retains the heat exceptionally well.
We have the winterisation and annual servicing carried out by Hot Tubs Rock. We’ve also learnt a lot about looking after a hot tub, including which products work best with the hard water in our area. Whenever we’ve needed advice, the team at Hot Tubs Rock have been incredibly helpful, without ever trying to push products or services on us – something we really appreciate.
Overall... Excellent. And a very knowledgeable and helpful team, and we’re really pleased to have such a reliable local business that we can turn to when we need advice
Elaine T.
Absolutely so pleased with our new hot tub. From our initial enquiry, no hassle sales calls, visit to showroom for wet test with great knowledge being provided- still no hard sale. Delivery was on time and both the installation guys were so professional and polite. Would not hesitate to recommend. Very honest and personal touch.
Ian H.
An excellent company to deal with. Bought our ailing, aged Jacuzzi back to life with minimum fuss. Very good people to deal with. No pressure to buy anything, took the time to find out what we actually needed, which was a repair of failed components. All working again. Happy days. Would recommend them to anyone 100%.
Paul W.
Jamie A.
From start to finish they made this easy for us ( hot tub noobs). The team were professional, knowledgeable and genuinely lovely to deal with. Would highly recommend!
Mandy K.
Alan J.
Great company to deal with. Angharad and her team will always go the extra mile to ensure customer satisfaction. We cannot thank her enough for our latest hot tub purchase.
Anthony B.
We bought a quality Hot Tub from hot tubs rock in 2025. Great sales team, warm, friendly and sold us the right tub for our needs. I had a little difficulty in setting it up to its optimum performance and the team, without hesitation came around and sorted my problems out, (all self-inflicted) gave me lots of advice and even left a free servicing kit. Absolutely first-rate customer service. I can't recommend them highly enough.
Richard K.
Great service from Angharad and Joe - really take the time to help you understand all the options and make the right decisions. Installation was seamless and couldn’t be happier with the hot tub.
5* service and would highly recommend.
Trevor B.
We first met Angharad and Joe at the Malvern summer show where they had their display of swim spas hot tubs etc , they made time to talk and answer all our questions evan though they were very busy with the amount of people there so we had all the answers we needed electricity supply, water usage, and the cost of the swim spa we would like , when we were ready we went to their lydney harbour show room in lydney Forest of Dean , we once again met Angharad and Joe and talked about what we decided we wanted the oasis swim spa , this is where we were most impressed Joe not only took us to see a recent installation they had done he also came to our hose to do a site evaluation of where we wanted it and the practicality of setting the pool in our garden on the same day , we paid a deposit and the pool was delivered and commissioned whithin 2weeks , we absolutely love the swim spa for relaxation and exercise whatever you want to do we also got Joe to install a air source heat pump to reduce the running cost which helps dramatically . We would highly recommend hot tubs rock , Angharad and Joe have a great business with a fantastic team including a very experienced crane operator, to install your pool or hot tub we have had an extremely pleasant experience purchasing our swim spa this company certainly know how to treat their customers, best wishes for the future trev Julie
Allison-Jayne S.
Exceptional couple and cannot do enough. Incredible service from start to finish. Throughout, transparent communication and any questions I had were answered immediately. As a business owner, you appreciate dedication and support, and they give it and more. Thank you, I would not hesitate to recommend you.
Shorty B.
What a great company, with amazing customer service and an awesome removal team. I can't thank them enough, dealing with a rather tricky situation, not only coming up with ideas, they went the extra mile for me to help and support. My hottub now has a new home, and the team were fab, doing everything they could to move the tub for me. Thank you so much. Highly recommend this lovely company.
wayne E.
Absolute pleasure to deal with. No pressure to buy and awesome people. The hot tub i bought is amazing and the service i received from them was just perfect. Would highly recommend this firm
June H.
A very good business to deal with. Products are exceptional, matched only by their customer service.
Ben C.
Great staff, knowledgeable and pleasant.
Soondri M.
to truly unwind, and think more clearly about things.
The company dealt with any queries I had quickly over the phone.
Installation, and removal, also easy by a skilled and kind man. Will definitely use again.
Alan Y.
Friendly people, very knowledgeable beautiful showroom would highly recommend
Paul F.
We hired a 6 person hot tub for our daughter’s birthday party. We can’t recommend the service, standards and customer experience enough.
High quality, clean hot tub delivered in advance of birthday party with first class customer service from Dan who delivered and set up the hot tub with a strong focus on customer satisfaction.
We will most certainly be using the service from Hot Tubs Rock again. Thanks Dan, superb job 👍
Fran G.
I bought my tub over 2 years ago from Hot Tubs Rock and it's been brilliant. Joe installed it and we have had no problems at all. Any supplies I need can be obtained from Angharad at the showroom. Great service and lovely staff.
ann A.
Bought a hot tub when my husband was diagnosed with cancer and have nothing but praise for the whole hot tubs rock team... Purchase, installation and aftercare first rate!
So pleased we found them at a local show and keep going back for all care needs
Francesca S.
I have hired and bought a tub from Hot Tubs Rock over the last few years. The service is excellent. My latest hot tub hire was a solid tub which was fantastic! Currently dreaming of owning a swim spa!
KerbalRemedies
We visited the showroom in Lydney and we're made to feel extremely welcome, even allowing for our young kids making a lot of noise and being highly excited. We haven't (yet) purchased a hot tub simply due to our current financials but it's in our future and we wouldn't go anywhere else as I have no doubt the service would be first rate given the detailed knowledge and clear passion they showed when we visited.
Lottie C.
incredible service, friendly and reliable xx
thank you
sally N.
Fabulous place , lovely gifts , and the smell of the candles are incredible.. highly recommend…
Donna C.
Have popped in a few times to get products for our above ground pool and the staff have been nothing but polite and knowledgeable, the products I’ve ended up purchasing have worked exactly as they’ve said they would and very reasonably priced! Absolute cannot fault them!
Wouldn’t hesitate in recommending them to anyone from above ground pools to hot tubs!! 10/10 thanks guys 🫶🏻🍔
More than a sale
Some companies focus on selling products. We focus on building relationships.
Many of our customers return to us for servicing, accessories and advice, while others recommend us to friends and family because they know we’ll look after them just as well.
There’s nothing we’re prouder of than hearing that someone has trusted us because of a recommendation.
Aftercare you can rely on
One of the biggest concerns people have when buying a hot tub is what happens afterwards.
At Hot Tubs Rock, we believe great service doesn’t end on installation day. In many ways, that’s where it really begins.
From helping you understand water care to answering questions about your spa, our team is always on hand to offer advice and support whenever you need it.
We also provide:
Delivery and professional installation
A full handover so you feel confident using your new spa
Water care guidance and ongoing advice
Servicing and maintenance
Accessories and replacement products
Friendly support from people who know your purchase
Whether it’s your first week of ownership or several years later, we’re only a phone call away.
More Than a Hot Tub Company
Hot Tubs Rock is about more than hot tubs. It’s about people, great service and creating spaces where memories are made.
Visit our showroom
Explore our range, ask questions, compare models and chat with our friendly team over a coffee. There’s no pressure and no hard sell, just honest advice to help you make the right decision for your home and lifestyle.
We’d love to welcome you and help you discover why so many customers choose Hot Tubs Rock.
Our showroom is located at Marina Business Park in Lydney, Gloucestershire, in the Forest of Dean. Customers can visit us to see and experience our hot tubs, swim spas, saunas, ice baths and other outdoor wellness products in person.
Do you supply hot tubs in Bristol and South Wales?
Yes. Hot Tubs Rock serves customers across Gloucestershire, Bristol, South Wales, Monmouth, Herefordshire, Worcestershire and the wider South West. Our team can advise on choosing, delivering, installing and maintaining your hot tub.
Can I try a hot tub before I buy?
Yes. Visiting our showroom is one of the best ways to compare hot tubs before making a decision. Our team can answer your questions and help you understand the differences between models, features and seating configurations.
Why should I buy a hot tub from Hot Tubs Rock?
We combine specialist product knowledge with personal customer service and aftercare. We are an independent business with years of experience, a dedicated showroom and a team that can help from choosing your hot tub through to installation and ongoing ownership.
Can I visit the Hot Tubs Rock showroom?
Yes. Our showroom in Lydney, Forest of Dean gives customers the opportunity to see our products in person in a relaxed, no-pressure environment. We recommend making an appointment if you want dedicated time with a member of the team.
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