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Hot Tubs Rock Testimonials

We are a professional and trusted local business that cares. Don’t just take our word for it, check out our reviews:

joel pearse

What an amazing company, great showroom, fantastic customer service. If you are thinking of purchasing a hot tub Hot tubs rock is definitely the place to go. No pressure on the sales and great advice given. Thanks to all the team 👏👏👏

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Teri Chance

From start to finish, their customer service cannot be faulted. I purchased an inflatable tub from Hot Tub Rocks initially to determine if I would use, enjoy and benefit from owning a tub of my own. 12 months on I have upgraded to an all singing, all dancing model that I can honestly say is one of the best things I have ever done for myself. Hot Tubs Rocks have provided me with “pressureless” advice and service and a one stop shop for all things tub related. Thank Angharad, Joe & Team 🤩

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Nicholas Bird

Amazing service! Thank you to the team who helped with a relocation!

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Howdy Peeps

Exceptional. Living in a cottage with very limited access I'd had significant trouble in finding someone who could supply and install a hard shell tub (first world problems, right?).

Went to the showroom on Saturday, they sent someone to survey on Monday, and hot tub was installed a week later. Result of sending someone to actually have a look at the access meant they saved me £1500 on crane costs.

Excellent product, friendly, funny, efficient and professional service, and even a free cake in the post. Chuffed!

Thanks team!

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Adrian Hazard

From meeting the team at the Malvern Show to ordering the hot tub, delivery and subsequent resupply orders. I haven't failed to be impressed by this company. Excellent customer service and follow up support Care. Highly recommended 👌

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Paul Hunter

Recommending the excellent after sales care from HTR. Minor issue with lid lifter reported on a Sunday and dealt with by Monday lunchtime!!
Excellent service 👍👍

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Graham Witchard

What can I say about Hot Tubs Rock..

From visiting the showroom on a Sunday last year to the delivery and then a delayed installation because our patio had been delayed the customer service was incredible...

Nothing was too much trouble and any questions were dealt with professionally...

We love our tub and would recommend the guys at Hot Tubs Rock to anyone who is looking to hire or purchase a tub...

Thank you Team Hot Tubs Rock for all your help it is very much appreciated by us all...

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Jackie Beard Jessabel Flowers

Very professional and accommodating when our hot Tub moved house.

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Kate Hardwick

Having been looking for hot tubs online for a while, we wasn’t really keen on the idea on buying from a company we’d never heard of as thought of anything went wrong if we could contact them easily or what there customer service would be like,, so decided to try a local company we were recommended to go to hot tubs rock and so glad we did,, from the moment of stepping inside there lovely showroom shell was amazing and explained everything we needed to know,, and listened to us as to which hot tub we wanted, anghared and joe were so easy to deal with and knew exactly what we wanted even down to the guys who installed it ( happy if you provide them with cakes 🍰) they also ran through the whole set up eg with chemical levels etc to make sure we understood if you’re wanting a hot tub do not hesitate to contact them we would highly recommend this company and can honestly say they’ve certainly made us one happy family 🥰 once again thank you all very much for providing us with our dream hot tub🙌

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Louise Goodwin

Fantastic family run company. Very helpful and friendly service, would definitely recommend

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Kerry Banner

We hired a solid 6 square hot tub for our sons 5th birthday. Him and his friends absolutely LOVED it. Lovely tub. Lovely friendly team. Would highly recommend and will definitely be hiring again!!

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Caz Matthews

Highly recommended.
Brought a inflatable hottub from these guys. They kindly set it up for me aswell , with a small fee.
They also advised which chemical to use..
would like to get a solid hottub at some point, and when I do, it will be from hot tubs rock!

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Phill Barnett

We contacted Hot Tub Ricks this morning to ask about a repair. Shell, their admin person, was really friendly and efficient, and was able to arrange for their engineer, Terry, to come within an hour. Terry, am equally friendly person, sorted the problem quickly and to our complete satisfaction. We’re delighted, thanks to you all.

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Sara Greenhalgh

We'd just like say a massive thanks to Angharad, Joe and the team... The process was quick and straight forward and in less than a week I had my dream tub 😍 I've been in it everyday day apart from yesterday (rugby 🏉 sorry 😉) it's helped massively with aches and pains and soooo relaxing too, our lovely little gift yesterday was amazing and yummy too from baked by Izzy . Thank you guys so much, we will definitely be recommending Hot Tubs Rock to anyone looking to buy anything you guys sell 😁

#hottubsrock #shoplocal #smallbusinesses #keepitlocal

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Tracy Lewis

I used to have an intex purespa by far the best then saw hot tub rocks had one for sale ex hire.. I couldnt resist bought on their shop then had message they could deliver and set up for me next day.. fantastic.. thank you so much x

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Teri Jamieson Chance

When you engage with Hots Tubs Rocks you soon realise that providing the best customer service is something they value above everything. No matter how, when or why you make contact with them, every possible interaction is positive and professional. Their dedication to being the best at what they do makes them stand out … I cannot recommend them highly enough 🤩

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Hels Cornock

Love Hot Tubs Rock their service is friendly priced and second to none .
Visit the shop to get the whole experience.. nothing is too much trouble. The hot chocolate is fab too as is Angharad and Jo

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Jimmy Daniel

Fantastic service, everyone loved the hot tub we had over new years and my wife's birthday and were sad to see it go. Great company, everything so well organised and communicated. Thank you HTR!

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Natalie Laura Parnell

Look no further! This is the best hot tub hire company. Straight forward and stress free hot tub hire, provided with everything you need to enjoy the tub. My son is autistic and he absolutely loves the water, it makes him so happy when we have a hot tub on hire. I highly recommend this company ❤️🙌👏

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Laura Dollery

The 2nd time we have hired from Hot Tubs Rocks and it won't be the last time. Everything from ordering, to installation and collection is easy and painless. We had a small issue with our tub which was sorted at 6pm on Christmas Eve. Where else would you find a company that would come out at that time at Christmas? They even messaged during twixmas to check everything was OK. We cannot recommend Hot Tubs Rock enough. Thank you for helping us make the most amazing memories with our toddler (he is the biggest 'big paddling pool' fan) ❤️

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Georgina Seabrook

I ordered a hot tub for Christmas to be at our cottage whilst we were away here in the Cotswolds. Your service was fantastic, the hot tub was used loads (until very early hours of the morning some days lol) and the chaps collecting were so polite and nice.
A huge thank you to everyone at Hot Tubs Rock from Georgina and Family from sunny Essex xxxxx

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Samantha Mighten

Fantastic service and lovley people doing a great job at keeping all those hot tubs running we love u all xx

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Amy Price

I chose Hot Tubs Rock to be my hot tub suppliers a long time ago - when having a hot tub of my own was just a dream, purely due to the owners and their morals of owning a business! Fast forward 2 years and I can finally say I'm a proud owner of my own tub- and what a beauty she is!

From phoning the shop on a Monday (when the warehouse isn't even open) and getting an appointment to go and view the tubs, to getting the tub delivered on Wednesday (yes, that's only TWO days from order to delivery) everything was straight forward, informative and professional, as well as friendly and just a lovely experience.

I would definitely recommend anyone to get in touch if your looking to add a new addition to the garden!

Another thing to add is the AMAZING brownies from "Baked by IZ" and the little extras such as the mugs, pens & ducky 🐤

Thankyou all of the team for making this happen 🙌

Chris, Amy & little Luna 💌

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Kerry Pullen

HTR simply do rock. We currently have our 2nd hire (for the Xmas period) and the team cannot do enough to help if needed. We’ve had a small issue with the tub, but this was swiftly rectified with 2 of team coming back late in the evening, when they should have been heading home. Angharad, Joe and the whole team, we wish you all a very Merry Christmas and peaceful New Year
We hope you manage to enjoy some well deserved time off soon

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Grace Redman

What a brilliant company. Had the enormous luck of winning the hire of a hot tub. Everything was superb from the communication, the drop off and collection and most of all the use of the hot tub. My children had the best time. We will most definitely be hiring one next year 🙂

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Symean Russell Lewis

Making a big purchase like investing in a hot tub is a huge commitment, but also a massive mindfield!! There was absolutely no question that Hot Tubs Rock was the place to go after speaking to several different suppliers. The advice was second to none, listening to our wants and needs and making suggestions as to which tub suited us. There was no pressure selling, and our budget was respected. The knowledge and patience Angharad and Joe have is second to none. Our tub arrived and was installed by an amazing team of friendly and professional staff. There was a slight issue with the tub but Hot Tubs Rock sent someone out immediately and the after service was even more impressive than the sales service. I would not recommend anybody else. Yes you can find a tub ever so slightly cheaper online but you cannot ever put a price on the outstanding service you will receive. Thank you HTR 🤩🤩🤩

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Elizabeth Bowen

Fabulous customer service, no hard sell. Great to find a local company that you can rely on. Kept informed about tub delivery being delayed with regular updates. Was delivered and set up by 2 lovely guys shame I had to wait for it to hot up as I couldn’t wait to get in, but worth the wait. Then received a unexpected card and brownies the next day in the post. Wish all companies were so good to deal with, well done hot tubs rock, they definitely do. 🥰

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Rachael Tinton

Great sales (no pressure) delivery and installation team and product!!
loving our new tub glad we went local and wernt swayed by cheaper online providers.
All aspects of Hot Tubs Rock service so far has been excellent would highly recommend them.

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Bill Moss

I visited Hot tubs rock by chance after weeks of reviews and to be honest being overwhelmed by everyone’s direction to why they were better from type, jets, installation, power consumption. My experience was amazing the team throughout listened to what I wanted and gave us clear and easy suggestions and answered my questions. They found me the best option and price. Today it’s installed and the installation team didn’t dilute my experience in fact they couldn’t be more helpful in summary

HOT TUBD ROCK THANKS AGAIN

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Lucy Keldon

Had our hot tub serviced today, been looking for someone to do it for a long time. Done an excellent job. Highly recommended thanks guys.

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Gemma Danvers

Highly recommended. Good communication, friendly and helpful. Installation team worked hard on what was a fairly tricky location but up & running in no time.

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Clare Weatherston

Was lucky enough to be able to buy an ex hire hot tub and we absolutely love it. Excellent service from start to finish, we would highly recommend them. Thank you to everyone 😊xx

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Nikki Shepherd

Bought out first hot tub from hot tubs rock. Showroom, service, everything fabulous. No hard sell - just helpful, honest, friendly service. Highly recommend. Ps sorry about our drive, electrics and patio - you guys were amazing 👍

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Victoria Blanks

Where do I even start!!
We first hired a hot tub back in April after following HTR for a long time!
From that very first high to today’s delivery of our very own solid tub their service has been faultless.
Amazing friendly knowledgable staff.
Beautiful hot tubs and a gorgeous show room!
We loved visiting to pick our tub. We didn’t feel pressured or rushed at all. The fact our dog was welcome in the showroom was an added bonus!
Thanks all look forward to seeing you when I need to top up my chemicals!

( I will add some photos when the pergola is finished and it’s looking even more beautiful)!!

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Molly Torpy

We have just finished our week long hire of an inflatable hot tub and we absolutely loved it! Very friendly staff and quick installation. Easy to maintain and all instructions/equipment provided. We can’t wait to hire again! Thanks hot tub rocks team!

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Ailsa Jones

Super helpful, knowledgeable and honest, cannot recommend enough! Thank you all 🙂

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Andrew Christie

Brilliant service from start to finish!

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Vikki Waite

Couldn’t have asked for better service from Angharad, Joe and the team at HTR. They went above and beyond to help us, from staying late to let us visit the showroom, bringing our installation date forward and removing the back fence so we could get the hot tub into our garden! We wish we had bought one years ago!! Thank you 😊

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Sherryl Hall

Excellent, friendly service, easy to book and clear instructions on how to keep the hot tub clean during the time hired. Highly recommend.

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Rachel Morgan

Fantastic company, great customer service, we bought a solid hot tub on a Saturday and was delivered 4 days later, highly recommend using this company to anyone that’s looking to hire or buy a hot tub

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Niki Ndh

We just hired a hot tub for a week and it was fantastic. Highly recommend even in a heat wave, we turned the temperature down till it was just right 😁. Great fun with even the stroppy teenagers. We will be back in touch for the next hire 😁. Also the delivery and pick up men were lovely and helpful.

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Caroline Parker

Recently purchased an Intex tub from Hot Tub Rocks. Brilliant customer service and they even held onto it for us until the garden was ready. Delivered exactly when they said and installed by very professional and lovely boys. We queried after a few weeks if it should be deflating as quickly as it was and Joe confirmed it shouldnt. Within a week Joe was out to take a look at it and found a fault with the valve. Fairplay Hot Tub Rocks dealt with getting us a replacement and kept us informed every step of the way. It was a manufacturing fault nothing at all to do with them but they dealt with everything and were amazing. We have had a new one delivered and couldnt fault them at all. Absolutely wonderful customer service. The best around.

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Karen Wilson

Another brilliant solid tub hire from Hot Tubs Rock. Thank you so much. These guys are 5 star. See you again next year. ❤️

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Emma Rachael

Honestly can’t recommend these guys enough, from visiting the showroom to having our gorgeous new tub installed they’ve been amazing. As complete newbies visiting the showroom Angharad took time to talk us through the different hot tubs available and gave us lots of information and the guys who installed it were really lovely. What an amazing team!

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Matt Williams

Very helpful from the start. The communication was Amazing and speedy delivery and the installation team was great and friendly .
Thank you hot tub rocks. Will definitely be recommending #supportlocalbuissiness

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Jo Farey

Can’t recommend this company enough if you’re considering hiring or buying a hot tub! They went above and beyond to measure up the interior lounger sizes for my insanely tall Husband and managed to get our chosen tub installed in time for my Birthday!! The installation team were more than helpful getting the tub through our car port and everyone was super friendly and polite - goes a long way in my book! Keep up the good work everyone!! 😍

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Cheryl Ann Barnes

Wouldn’t hesitate to recommend these guys!!! Bought local so we would have support and it’s been such great peace of mind. On the couple of occasions that we’ve had queries, Angharad and Joe have gone above and beyond to help us out. If you’re buying a hot tub, I highly recommend you get one from these guys. The aftercare is second to none. 🙂

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Ros Williams

Hired a Solid Tub from Hot Tubs Rock for my birthday in March and thoroughly fell in love with Hot Tub Life so much so I set about convincing the other half our life would be complete with our own Hot Tub 🤣, I shared every Hot Tubs Rock post, every live post Angharad did until the seed was planted and him indoors suggested a visit to Hot Tubs Rock showroom (woo hoo). We had brilliant advice from Angharad and the deed was done, our own Hot Tub was ordered. Professional, Friendly Delivery and Installation was done by Joe and The Boys. if you are thinking of Hiring or Purchasing a Hot Tub look no further than HOT TUBS ROCK, they are a totally awesome local company and thoroughly lovely people. ❤️❤️

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Sarah E Worthington

Can I say a huge massive THANKYOU to you guys an amazing service from beginning to insulation great people will defo be recommending 😘

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Jenny Rosser

Huge success hiring a hot tub for a family party, great efficient service and would highly recommend. 👏🏻

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Elaine Cooper

So I had a great idea to upgrade our inflatable hot tub, to a solid one. And there lies a challenge! How do you lift a solid hot tub over a wall and lower it into a garden at a different level 🤦🏻‍♀️
But we gave Hot Tub Rocks this challenge, and with a bit of thought, and construction (yes really!) it is in!
We absolutely love it!!!! We have the Zadar, and it has everything we want, lights, Bluetooth, waterfall!!! The extras, lid lifter and chemical bundle are worth it as well, you have everything you need, and it’s ready to go!
Thank you to Joe and the team today (you were right, me staying out of the way was better 😂) for building the ‘slide’ and getting it into position. And another thanks to Joe who then spent time going through it with me, really informative and useful, but I may still ask questions.
Very pleased with everything...every garden needs a hot tub!!!

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Chris Lewis

My experience with Hot Tubs Rock was 100% from start to finish the most friendly, easy, straightforward, professional and frankly happy experience I’ve had from a Company. Nothing was too much, including removing and re hanging my garden gate because I had mid-measured the width. The tub was clean and everything was explained. The men delivering and picking up were so friendly and helpful and I just wanted to keep them! Thank you Hot Tubs Rock for making the experience so professional and easy.

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Deborah Jones

We hired the 4 person inflatable tub with lights for my sons 18th birthday week. Fantastic product. Very helpful staff, great before and after service.

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Lorraine Nelmes

New hot tub delivered yesterday 👍from purchase to filling it up,5 ⭐️experience,
Super people to deal with, great local company. Thanks so much. 😊😀

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Joanna Batt

We hired a hot tub for two weeks and it went so well, we thoroughly enjoyed it. Hot Tubs Rock were so easy to deal with and very informative about how to use the hot tub by email including a demo video and during the quick and efficient setting up process. We will definitely hire again and throughly recommend this company.

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Charlotte Hodges

Hot tubs Rock were amazing. Friendly helpful and professional.
We hired a hot tub for my daughters birthday and it didn’t disappoint.
100% recommend great hot tub and a great team.
Cheers guys x

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Hannah Argent

Had the best weekend in my tub, good value for money, lovely delivery guys and quick and helpful responses to queries during the hire. Will def book again.

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Laura Jenkins

Over the moon with our new hot tub🤩
Thankyou for an amazing service and such friendly staff highly recommend to anyone thinking of getting a hot tub🥰

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Sara Lucas

Recommend this company 100 %

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Beth Hopkins

Great company to hire from, they're very efficient (especially during covid), they're reasonable and friendly.

We will definitely be using Hot Tubs Rock again 👌🏼

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Tammy Haines

Great service from booking to setting up then taking down. Hired for my sons birthday and we all had a had fab time and didn't want the tub to go. Will definitely be hiring again in the future. 😀

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Sarah Jones

Great communication, every bit of kit was spotless and in good condition. Friendly, speedy teams installing and removing.
The kids were over the moon with their birthday surprise. Thanks for arranging for the tub to be dropped off whilst they were at school.

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Ruth Germain

Hired a hot tub in March - such a great experience. Communication was brilliant, we thoroughly enjoyed having the tub (wish the weather had been nicer but it means we will just have to hire again!) thanks guys you were awesome 😎

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Jonesy Amanda

I hired a hot tub for my husbands birthday and had the best time ever. Spent time with my husband talking and laughing instead of being stuck in front off the telly! Thank you Angharad and Joe and the rest off the staff for the fantastic friendly service from ordering to set up to meanly taking it back the process was easy and you kept me updated along the way. The videos on how to look after the tub whilst on hire is understandable and a great idea. Once again thank you for a brilliant experience, il be recommending you to all that will listen!

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Jenna Newman

Forgot to post at the beginning of March but we absolutely loved having the hot tub for husbands 40th birthday week! So much so that Ive spent every day since trying to convince him that we need to buy one. 😍👍

Fab service, lovely people, amazing value. What’s not to love. ❤️ xxx

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Nicki Knott

A* Service. Great communication and very prompt with their timings

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Rosie Bishop

A sad day as our tub is going today, but its fair to say we've the best two weeks and made what was looking like a rubbish lockdown birthday absolutely perfect. These guys come very highly recommended. Thank you HotTubsRock 😍

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Brenda Rice

Had a delivery of tub crystals, unfortunately one of the lids got cracked in transit, so had a surprise delivery today of a nice new mug, 100% 1st class service, very pleased thanks 😁👍

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Charlotte Hartley

5 ⭐️ all the way from booking until our hot tub was taken away!!
The communication is quick, easy and friendly. The hot tub itself was a dream, the set up and maintenance videos were spot on and the delivery drivers were so friendly. So happy with our experience, we are recommending you to everyone and will definitely be hiring again! Thank you!

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Annette Linton

They were prompt with replying to communication, clear on instructions, reliable on times for delivery/collection. They were very covid safe - keeping distance, wearing masks, cleaning all surfaces. They were very polite. I'd definitely recommend

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Harriet Louise Edwards

From first point of contact hot tubs rock were brilliant! So helpful with any questions I had and supplied all the information I needed once I had booked. Hiring a hot tub is like being on holiday for a week, we had the solid 4 man but we have had the 6 before. Very easy to use has colour changing lights inside. the drop off and collection was easy, they were so friendly. I would and do reccomend hot tubs rock to everyone fantastic company! Thank you.

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Penny Mabel James

We had the best lockdown valantines day with a luxurious hottub. Thank you so much, we have very happy memories and we had a weekend away brought home. Now we want our own 😄

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Claire Lewis

A huge thank you for our fab hot tub during lockdown. We have absolutely loved it and felt very spoilt to enjoy it during a glooming January. Sitting in it during the snow was so amazing 🤩 Such a great local business, always on hand with any questions and even managed to squeeze it into our best spot! Thank you 😊

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Zoe Kate Harris

Recently hired an inflatable tub for 2 weeks to help me through my uni exam period (definitely my best idea!) Unfortunately due to being ill with Covid we had to postpone the tub and these guys were so amazing at letting us do that, was no trouble atall. We were so grateful to postpone by a couple of days and then we really loved it for 2 weeks! We've done so many hires this year and it has kept us sane! Having a treat of a hot tub hire has always given us something great to look forward to. Thanks Angharad and Joe, absolutely great local business 👏❤️💦

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Katherine Nelson-Brown

Our hot tub sadly left this morning after a weeks hire. I was really impressed by the cleanliness of the equipment and the professional setup. Having the hot tub has certainly cheered us all up and we'll definitely be hiring from this company again. Thank you for bringing some happiness to lockdown 🙂

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