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Hot Tubs Rock Testimonials

We are a professional and trusted local business that cares. Don’t just take our word for it, check out our reviews:

Nesta Vokes

Visited for the first time today and had an absolutely great time.
We were made to feel incredibly welcome, and the smell as you walk in, is amazing (so much so, we bought the same exact reed diffuser and room spray).
We bought a few items and found everything to be very reasonably priced, as well as supportive of local businesses, which is a huge plus.
We also asked for some advice regarding purchasing a hot tub. Angharad is incredibly knowledgeable, and gave us lots of info and advice. We were in no way pressured to buy and will absolutely be back when we do decide to go ahead.

All in all, a great experience. Thank you.
We’ll see you again soon 😊

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James Gardiner

Fantastic experience with these guys. We hired a solid hot tub for my wife’s birthday over the bank holiday weekend. We received plenty of information ahead of time, the delivery guys were excellent and explained anything we needed to know. The support on WhatsApp is also excellent and super speedy. Collection was efficient and again, the guys very friendly. Highly recommend Hot Tub Rocks. We’ll certainly be using them again. Top class!

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M L

A few years ago, we purchased a high-quality hot tub from this company. Recognizing that a hot tub is a significant investment, we sought out a company that prioritized customer satisfaction. Fortunately, we found exactly what we were looking for. From the moment we placed our order, their communication was transparent and efficient. The post-purchase support has been unparalleled, and their overall customer service is truly exceptional. While there are plenty of companies that may inflate their promises and stroke your ego, if you value professionalism and attention to detail, these are the individuals you should choose.

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Julie Brassington

Fantastic Service all round. From purchasing a hot tub and 'accessories' to installation and beyond. After purchasing a hot tub from them they have always been on hand with good quality help and advice with any queries. I would be happy to recommend their business to anyone.

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Karen Roberts

Fantastic service from our 1st visit, superb helpful advice with no pressure to buy.
Very helpful again when we wet tested a hot tub and then decided to purchase the ex display model.
The install team were very professional and got it set up quickly and explained all the controls.
Unfortunately after about 6 weeks of loving the tub and using it almost every day, we discovered a leak, but the benefit of buying from a local company was that they sent someone out the next day, and found and fixed the issue of a loose pipe quickly.
I would definitely recommend this company, the after sales service is fantastic, we definitely feel like our hot tub is in safe hands with this company.

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Debbie Hemsley

We had an Orbis hire tub arrive today. Cannot fault Dan and Mark they were great. We have an Orbis at home so know how they work. Thank you so much.

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Gill Sampson

We hired a hot tub for the weekend and had a great time. The service from Hot Tubs Rock was excellent. The set up and removal was seamless, and the communication from the office was very efficient. I would highly recommend them.

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Kathryn Gunter

Great local company, reasonably priced, very professional, bought a hot tub from them, they delivered and set up and did an amazing job, thank you

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John Thorncroft

We are moving house and the dates happened very suddenly 😳
Despite working ridiculous hours setting up their stand at the Malvern Show Joe went out of his way to ensure we were able to arrange a crane to get our tub out the garden ready for the move.
HTR Customer service is above and beyond and they are always my first contact point for anything i need.
Thank you so much guys 🙏🙏🙏

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Becki Jane

We purchased a hot tub and heat pump from HTR a few months ago and had a few teething problems. However Joe and the Team were just fantastic in their aftercare, responding to us in no time at all, emails, phonecalls and numerous visits to sort it all out for us. If you are thinking of getting a hot tub, do it but do it from HTR. From our initial visit to the showroom to our last visit from Joe we've always felt we were in safe hands, so knowledgeable, so accommodating and just brilliant service all round.
Would we recommend? 100% yes, in fact we have to friends who loved ours so much they are also purchasing one from HTR. Keep up the great work team! Sorry only just writing this review....been too busy enjoying the hot tub 😃

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Tess Lewis

Absolutely delighted and blown away by the service Hot Tubs Rock, provided for us with a week's hire of a solid tub. The guys who set up and took it away were highly professional and friendly. Had both my youngest children laughing and chatting away excitedly. They ensured we knew all we needed to know and where to look if we needed to be reminded and how to reach out if there were any issues.
It may be the first week of February, but it was so relaxing sitting in the hot tub and also a great chance for my family to reconnect. My eldest daughter has mobility problems from multiple surgeries for cancer and she really appreciated being able to relax in the hot tub and the warmth really helped her to perk up, feel relaxed and even manage a bit of physio.
We can't thank you enough for providing us with an opportunity to relax and reconnect.
Thank you

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Kalu Mekil

I appreciate the effort of MRS HELEN KAREN in helping me work from home despite being quarantined. Profits have been made weekly as she promised, I invested $700 and now making $8,200 weekly, All thanks to her, wouldn’t have been easy during this lockdown she made me and my family smile.
Contact her via
Email: is.helenkaren443@gmail.com
WhatsApp: +447925258162
https://www.facebook.com/helenkaren443/
FACEBOOK: https://www.facebook.com/profile.php?id=100075145015433&mibextid=2JQ9oc

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Anita King

I rented a hot tub for a family visit. The service was amazing from beginning to end. From the person who came and installed it to the dismantling of the gazebo in wind and rain. I can’t recommend highly enough. It is a whole package of care.

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Sarah Colliver Writing

Great service from start to finish. Love our hot tub, and the fact that it is part of our norm now. Great for relaxing and chatting about our day. Hot Tubs Rock provide a first class service, with no pressure sales, which is important to me.

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Danielle Jones

Easy to order, quick delivery, excellent service

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Helen Ballinger

I have had a Luna awning installed by Hot Tubs Rock. I can honestly say I am 100% happy with the whole process. From the start of tentative enquiries to the end result the team was helpful and informative , these guys really know their products. On the day of installation the team arrived on time and quickly set to work. What really impressed me was their commitment to getting everything perfect, even apologising for the width difference between the awning and the wall of the adjoining house, as this wall was not square! I still cannot really see this difference. The awning erected they left my garden just as it was before they came, no rubbish, everything removed. Absolutely brilliant job. Thank you team.

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Avon retreats

Fantastic, friendly company, they explain everything to you, help you when you have difficulties and sort them out! Definitely feel like you are in safe hands when you are starting out, thanks.

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Vicki Baker

Beautiful looking show room. Very impressed 5⭐️

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Millisa Gardiner

Rang multiple hot tub company’s trying to source a part for our tub, Hot Tubs Rock were on it straight away and had the part ordered and delivered to our home the next day! We can now finally use our tub 😆 highly recommend, we will be popping over to the shop for all of our hot tub needs 👌🏼 Thankyou again 😊

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Kaylee King

This is our second time of hiring an inflatable hot tub from Hot Tubs Rock and even though it’s been 2 years since our last hire, the service was just as excellent as the first time we hired. Easy to book online and prompt delivery as promised. We wouldn’t hire from anywhere else! All equipment supplied to make the great experience. All family members & friends thoroughly enjoyed the treat and miss it already. Thank you. We’ll be back again! 💖

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Karen Hale

We have found our new Best Friends in Hot Tubs Rock!!

These guys are not about pushing the easiest / most expensive repair solution to a customer.....they really care.

To put into context....we had a significant water leak with our vintage tub, it would have been so easy for these guys to have replaced the pump which would have cost £££'s instead they started with the simplest of solutions replacing a seal costing £'s.

Also their call out / diagnostic fee was 50% less than our usual go to company.

Well done for caring about you Customers.

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Nikita Phelps

very welcoming atmosphere. Great staff . outstanding products . can give all information needed definitely recommend 😁

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Matty Thomas

The staff are so friendly and welcoming and very helpful and their knowledge about their product is second to none would highly recommend Hot Tubs Rock 100%

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Ann Embling

Visited the Lydney shop, walked away with the Fuji Compact, one lounger and five seats, 13 amp. A nice upgrade to the one I left at my old house.

I especially liked the no hard sale, no pressure at all. Given the opportunity to go down once the shop was closed to test out the tub to ensure it was the right one.

Delivery day come, the guys were very professional and took no time at all to set up.

A minor problem occurred and after contacting the team Joe visited and rectified the problem, carried out tests on the tub, all satisfactory. Changed the outside wall socket due to a crack, no charge made to me. Especially impressed as he turned up early evening to ensure the tub was up and running.

The chemical pack that comes with the tub in a black plastic box is very handy, wasn’t expecting the little extras, mugs, duck etc. really nice touch.

To top it all off had a delivery of cookies.

If you want to buy from a company that is happy to show you around with no pressure, this is definitely the place to go.

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Liz Baitson

Just the best - better than the rest!

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Sarah Colliver

We were kindly gifted a solid Rotospa hot tub for a week, without any strings. We were not asked to review or post about it, this is a genuine review. We have only used a hot tub once or twice and were excited about the arrival. We were sent ‘Fred’ who proved to be a lovely addition to our family. The two installers were super friendly, accommodating, and helpful. The hot tub was AMAZING, and I have never seen my husband more chilled out, on a staycation. I have chronic health issues, and found this a lovely experience, to have on hand to use.

Angharad and her team, are helpful, and happy to answer any questions. They keep you updated with emails about delivery and collection. Both of which were super- smooth and stress free! It really has been an amazing experience and we are now considering purchasing one later this year. (We will also be hiring one before this, for a week, as it was so relaxing.)

Fred has just been collected, and his part of our decking, now looks lonely and bare. We miss you, Fred!

🥰

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Nicola Powell

Hired an inflatable tub for half term. Communication was excellent. The tub set up was done by two friendly chaps, quick and efficient! We love being able to hire from hot tubs rock and I would definitely recommend them

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Amy Morse

Amazing service again, 2nd year in a row having a hire over Christmas and New Year! Upgraded to a solid one this time. Great customer service, quick answers to any queries, able to accommodate to any requests and of course a great delivery and lovely hot tub to enjoy! Great treat over Christmas and New Year 🙂

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Sue Harris

Another great experience of hiring a hot tub. I wouldn't dream of going elsewhere! Hot Tubs Rock deliver great service on every occasion. An easy to use website, instruction video and delivery when promised. I even had a few days extra due to the team being busy on my collection day. Thanks Angharad, Joe and your team. Already planning the next hire....

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Michelle Shell

I booked the 6 person inflatable tub for a weeks hire.
I had an issue meaning we needed to rearrange our hire, this was not a problem and Lisa was really helpful over this, much appreciated!
On the day, the install team arrived within the time specified, set up took barely anytime, they were chatty and friendly. Same again when they took it down again.
We all loved having the tub, we don't have enough room to have one permanently so hire was perfect for us. We will definitely hire one in the future too and I recommend others doing it too! Thank you Hot Tubs Rock 😊

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Tracey Harris-was Lavis

Absolutely fantastic service I ordered my hot tub a week ago and had it delivered and installed in just one week.

All the staff from sales to installation have been so helpful and friendly, genuinely a brilliant service and great people.
Thank you 😊

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Paul Maitland

I recommend Hot Tub Rocks because I found the people so helpful and kind, they helped me receive my hot tub earlier than I expected to help my surprise my daughters. I would highly recommend them 🙂

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Janis Dyer

Checked out the website for hot tub products, questions answered promptly. Placed an on line order that arrived really quickly, well packed & priced
Thank you Hot Tub Rock team

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Heidi Linnane

I bought a rotaspa hot tub just over a year ago and absolutely love it. It's also helped my son be more confident in the water and progress with his swimming lessons.

When I bought my tub last year I entered a draw to win a meal for 2 at Tudor Farmhouse, well I won and eventually got to go and enjoy it last night. Thank you Hot Tubs Rock for such a great prize and a great service, you really do rock 😁

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Rhianon Halford

Absolutely fantastic service from these guys, got my hot tub ordered delivered and installed in just over a week! So helpful and all round great people to deal with. Thank you!

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Sara-Jane Pawling

What a fantastic week we had enjoying the hot tub we hired for the week running up to my wedding.
The guys delivering the hot tub were friendly and helpful, we had an issue on day 2 which was dealt with very promptly. we all very much enjoyed our hire and will be doing it again soon!
Only issue I had, I never received an email with a delivery time so had to chase that up.

Thank you Hot Tub Rock

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Bev Harvey

Hired a solid hot tub with gazebo and we were thrilled with the service and the whole hire experience. Two super friendly staff arrived promptly within the time window pre-allocated to us; the hot tub and gazebo were brought in, erected and left up and running within 30 minutes, and I was given clear simple instructions on water testing, and reassured that any problems could be dealt with by a phone call. A great local service - recommended!

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Paul Hunter

Recommending the excellent after sales care from HTR. Minor issue with lid lifter reported on a Sunday and dealt with by Monday lunchtime!!
Excellent service 👍👍

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Graham Witchard

What can I say about Hot Tubs Rock..

From visiting the showroom on a Sunday last year to the delivery and then a delayed installation because our patio had been delayed the customer service was incredible...

Nothing was too much trouble and any questions were dealt with professionally...

We love our tub and would recommend the guys at Hot Tubs Rock to anyone who is looking to hire or purchase a tub...

Thank you Team Hot Tubs Rock for all your help it is very much appreciated by us all...

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Jackie Beard Jessabel Flowers

Very professional and accommodating when our hot Tub moved house.

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Kate Hardwick

Having been looking for hot tubs online for a while, we wasn’t really keen on the idea on buying from a company we’d never heard of as thought of anything went wrong if we could contact them easily or what there customer service would be like,, so decided to try a local company we were recommended to go to hot tubs rock and so glad we did,, from the moment of stepping inside there lovely showroom shell was amazing and explained everything we needed to know,, and listened to us as to which hot tub we wanted, anghared and joe were so easy to deal with and knew exactly what we wanted even down to the guys who installed it ( happy if you provide them with cakes 🍰) they also ran through the whole set up eg with chemical levels etc to make sure we understood if you’re wanting a hot tub do not hesitate to contact them we would highly recommend this company and can honestly say they’ve certainly made us one happy family 🥰 once again thank you all very much for providing us with our dream hot tub🙌

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Louise Goodwin

Fantastic family run company. Very helpful and friendly service, would definitely recommend

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Kerry Banner

We hired a solid 6 square hot tub for our sons 5th birthday. Him and his friends absolutely LOVED it. Lovely tub. Lovely friendly team. Would highly recommend and will definitely be hiring again!!

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Phill Barnett

We contacted Hot Tub Ricks this morning to ask about a repair. Shell, their admin person, was really friendly and efficient, and was able to arrange for their engineer, Terry, to come within an hour. Terry, am equally friendly person, sorted the problem quickly and to our complete satisfaction. We’re delighted, thanks to you all.

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Sara Greenhalgh

We'd just like say a massive thanks to Angharad, Joe and the team... The process was quick and straight forward and in less than a week I had my dream tub 😍 I've been in it everyday day apart from yesterday (rugby 🏉 sorry 😉) it's helped massively with aches and pains and soooo relaxing too, our lovely little gift yesterday was amazing and yummy too from baked by Izzy . Thank you guys so much, we will definitely be recommending Hot Tubs Rock to anyone looking to buy anything you guys sell 😁

#hottubsrock #shoplocal #smallbusinesses #keepitlocal

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Tracy Lewis

I used to have an intex purespa by far the best then saw hot tub rocks had one for sale ex hire.. I couldnt resist bought on their shop then had message they could deliver and set up for me next day.. fantastic.. thank you so much x

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Teri Jamieson

When you engage with Hots Tubs Rocks you soon realise that providing the best customer service is something they value above everything. No matter how, when or why you make contact with them, every possible interaction is positive and professional. Their dedication to being the best at what they do makes them stand out … I cannot recommend them highly enough 🤩

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Hels Cornock

Love Hot Tubs Rock their service is friendly priced and second to none .
Visit the shop to get the whole experience.. nothing is too much trouble. The hot chocolate is fab too as is Angharad and Jo

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Jimmy Daniel

Fantastic service, everyone loved the hot tub we had over new years and my wife's birthday and were sad to see it go. Great company, everything so well organised and communicated. Thank you HTR!

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Natalie Laura Parnell

Look no further! This is the best hot tub hire company. Straight forward and stress free hot tub hire, provided with everything you need to enjoy the tub. My son is autistic and he absolutely loves the water, it makes him so happy when we have a hot tub on hire. I highly recommend this company ❤️🙌👏

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Laura Dollery

The 2nd time we have hired from Hot Tubs Rocks and it won't be the last time. Everything from ordering, to installation and collection is easy and painless. We had a small issue with our tub which was sorted at 6pm on Christmas Eve. Where else would you find a company that would come out at that time at Christmas? They even messaged during twixmas to check everything was OK. We cannot recommend Hot Tubs Rock enough. Thank you for helping us make the most amazing memories with our toddler (he is the biggest 'big paddling pool' fan) ❤️

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Samantha Mighten

Fantastic service and lovley people doing a great job at keeping all those hot tubs running we love u all xx

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Amy Hill

I chose Hot Tubs Rock to be my hot tub suppliers a long time ago - when having a hot tub of my own was just a dream, purely due to the owners and their morals of owning a business! Fast forward 2 years and I can finally say I'm a proud owner of my own tub- and what a beauty she is!

From phoning the shop on a Monday (when the warehouse isn't even open) and getting an appointment to go and view the tubs, to getting the tub delivered on Wednesday (yes, that's only TWO days from order to delivery) everything was straight forward, informative and professional, as well as friendly and just a lovely experience.

I would definitely recommend anyone to get in touch if your looking to add a new addition to the garden!

Another thing to add is the AMAZING brownies from "Baked by IZ" and the little extras such as the mugs, pens & ducky 🐤

Thankyou all of the team for making this happen 🙌

Chris, Amy & little Luna 💌

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Kerry Pullen

HTR simply do rock. We currently have our 2nd hire (for the Xmas period) and the team cannot do enough to help if needed. We’ve had a small issue with the tub, but this was swiftly rectified with 2 of team coming back late in the evening, when they should have been heading home. Angharad, Joe and the whole team, we wish you all a very Merry Christmas and peaceful New Year
We hope you manage to enjoy some well deserved time off soon

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Grace Redman

What a brilliant company. Had the enormous luck of winning the hire of a hot tub. Everything was superb from the communication, the drop off and collection and most of all the use of the hot tub. My children had the best time. We will most definitely be hiring one next year 🙂

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Symean Russell Lewis

Making a big purchase like investing in a hot tub is a huge commitment, but also a massive mindfield!! There was absolutely no question that Hot Tubs Rock was the place to go after speaking to several different suppliers. The advice was second to none, listening to our wants and needs and making suggestions as to which tub suited us. There was no pressure selling, and our budget was respected. The knowledge and patience Angharad and Joe have is second to none. Our tub arrived and was installed by an amazing team of friendly and professional staff. There was a slight issue with the tub but Hot Tubs Rock sent someone out immediately and the after service was even more impressive than the sales service. I would not recommend anybody else. Yes you can find a tub ever so slightly cheaper online but you cannot ever put a price on the outstanding service you will receive. Thank you HTR 🤩🤩🤩

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Elizabeth Bowen

Fabulous customer service, no hard sell. Great to find a local company that you can rely on. Kept informed about tub delivery being delayed with regular updates. Was delivered and set up by 2 lovely guys shame I had to wait for it to hot up as I couldn’t wait to get in, but worth the wait. Then received a unexpected card and brownies the next day in the post. Wish all companies were so good to deal with, well done hot tubs rock, they definitely do. 🥰

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Gabbie Worsley

I couldn't recommend the team at Hot Tubs Rock highly enough! I have been trying to get a new lid and lifter reposition for nearly 2 years from different companies who either didn't reply or never turned up. I hadn't heard of hot tub rocks and i had nearly given up until I saw their Facebook page, I had to move my original appointment due to covid and nothing has been a problem for them. Terry came and measured up, was full of knowledge and advice and returned today on my requested date to reposition and fit and kindly delivered the chemicals I ordered very last minute. He took the time to make sure I was happy and gave me handy hints and tips to get the best out of my tub even though I didn't purchase it from them. If you are looking for a New tub or have problems with an existing one I wouldn't hesitate to recommend getting in touch with them!

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Rachael Tinton

Great sales (no pressure) delivery and installation team and product!!
loving our new tub glad we went local and wernt swayed by cheaper online providers.
All aspects of Hot Tubs Rock service so far has been excellent would highly recommend them.

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Bill Moss

I visited Hot tubs rock by chance after weeks of reviews and to be honest being overwhelmed by everyone’s direction to why they were better from type, jets, installation, power consumption. My experience was amazing the team throughout listened to what I wanted and gave us clear and easy suggestions and answered my questions. They found me the best option and price. Today it’s installed and the installation team didn’t dilute my experience in fact they couldn’t be more helpful in summary

HOT TUBD ROCK THANKS AGAIN

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Lucy Keldon

Had our hot tub serviced today, been looking for someone to do it for a long time. Done an excellent job. Highly recommended thanks guys.

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Gemma Danvers

Highly recommended. Good communication, friendly and helpful. Installation team worked hard on what was a fairly tricky location but up & running in no time.

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Clare Weatherston

Was lucky enough to be able to buy an ex hire hot tub and we absolutely love it. Excellent service from start to finish, we would highly recommend them. Thank you to everyone 😊xx

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Nikki Shepherd

Bought out first hot tub from hot tubs rock. Showroom, service, everything fabulous. No hard sell - just helpful, honest, friendly service. Highly recommend. Ps sorry about our drive, electrics and patio - you guys were amazing 👍

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Victoria Blanks

Where do I even start!!
We first hired a hot tub back in April after following HTR for a long time!
From that very first high to today’s delivery of our very own solid tub their service has been faultless.
Amazing friendly knowledgable staff.
Beautiful hot tubs and a gorgeous show room!
We loved visiting to pick our tub. We didn’t feel pressured or rushed at all. The fact our dog was welcome in the showroom was an added bonus!
Thanks all look forward to seeing you when I need to top up my chemicals!

Update nearly a year later! And what amazing service we still get from HTR we have visited the show rooms to get chemicals, had them delivered and also had the tub insulated and most recently it’s had its 1 year service. Every single member of staff has been amazing and so friendly! Here’s to another happy year of tubbing!

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Molly Torpy-Bayliss

We have just finished our week long hire of an inflatable hot tub and we absolutely loved it! Very friendly staff and quick installation. Easy to maintain and all instructions/equipment provided. We can’t wait to hire again! Thanks hot tub rocks team!

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Andrew Christie

Brilliant service from start to finish!

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Vikki Waite

Couldn’t have asked for better service from Angharad, Joe and the team at HTR. They went above and beyond to help us, from staying late to let us visit the showroom, bringing our installation date forward and removing the back fence so we could get the hot tub into our garden! We wish we had bought one years ago!! Thank you 😊

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Sherryl Hall

Excellent, friendly service, easy to book and clear instructions on how to keep the hot tub clean during the time hired. Highly recommend.

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Rachel Hall

Fantastic company, great customer service, we bought a solid hot tub on a Saturday and was delivered 4 days later, highly recommend using this company to anyone that’s looking to hire or buy a hot tub

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Karen Wilson

Another brilliant solid tub hire from Hot Tubs Rock. Thank you so much. These guys are 5 star. See you again next year. ❤️

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Emma Rachael

Honestly can’t recommend these guys enough, from visiting the showroom to having our gorgeous new tub installed they’ve been amazing. As complete newbies visiting the showroom Angharad took time to talk us through the different hot tubs available and gave us lots of information and the guys who installed it were really lovely. What an amazing team!

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Matt Williams

Very helpful from the start. The communication was Amazing and speedy delivery and the installation team was great and friendly .
Thank you hot tub rocks. Will definitely be recommending #supportlocalbuissiness

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Jo Farey

Can’t recommend this company enough if you’re considering hiring or buying a hot tub! They went above and beyond to measure up the interior lounger sizes for my insanely tall Husband and managed to get our chosen tub installed in time for my Birthday!! The installation team were more than helpful getting the tub through our car port and everyone was super friendly and polite - goes a long way in my book! Keep up the good work everyone!! 😍

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